How shipping works
After payment clears, metals are pulled, checked, packed, insured, and shipped through a tracked carrier. The outside of the package does not advertise what is inside.
- Payment clears before shipment begins
- Metals are packed in plain, tamper-evident packaging
- Tracking is sent by email when the order ships
- Adult signature is required at delivery
Delivery timeline
Most orders ship 1 to 3 days after payment clears. Transit often runs 2 to 5 days. Checks can take longer to clear than wire transfers.
Adult signature required
The carrier does not leave the box at the door. If nobody is available, the carrier attempts delivery again or holds the package for pickup according to carrier rules.
Depository shipments follow the same written path.
IRA and professional-vault shipments move directly to approved depository storage. The depository confirms receipt and the account record is updated through the custodian or storage provider.
If something goes wrong
Shipment issues should be reported quickly with photographs when applicable. The insurance process depends on tracking, package condition, and delivery records.
- Fully insured from controlled storage to signature
- Plain packaging with no exterior metals branding
- Tracked chain of custody from shipment to receipt